Shipping and Customs Information:

• Shipping Destinations:

  • AFRA currently ships to Canada, USA and UK. If your location is not included, please contact our customer service for assistance.

• Processing Time:

  • Orders are typically processed within [3] business days. Please note that this does not include weekends or holidays.

• Shipping Methods:

  • AFRA offers various shipping methods, including standard and express options. Shipping costs and estimated delivery times are provided during the checkout process.

• Shipping Costs:

  • Shipping costs are calculated based on the weight of the order and the selected shipping method. These costs are presented to customers during the checkout process.

• Customs and Import Duties:

  • International orders may be subject to customs and import duties upon arrival in the destination country. Customers are responsible for covering these charges. AFRA has no control over these fees and cannot predict their amount. Customs policies vary widely, so we recommend contacting your local customs office for more information.

• Shipping Notifications:

  • Customers will receive a shipping confirmation email with tracking information once their order has been dispatched. This allows you to monitor the status of your shipment in real-time.

• Delivery Timeframes:

  • Estimated delivery times are provided during the checkout process and depend on the selected shipping method and destination. Delays may occur due to customs processing or unforeseen circumstances, and AFRA is not liable for such delays.

• Undeliverable Packages:

  • If a package is deemed undeliverable due to incorrect address information provided by the customer or refusal to pay customs duties, the customer will be responsible for any return shipping costs and customs fees.

• Lost or Damaged Packages:

  • AFRA is not responsible for lost or damaged packages during transit. However, we will assist customers in filing claims with the shipping carrier to the best of our ability.

• Contact Information:

  • For any questions or concerns related to shipping and customs, please contact our customer service at sales@afra.com.

Please review this information carefully before placing your order. By completing a purchase with AFRA, you acknowledge and agree to these shipping and customs terms.

1.   Legal Agreement:

• By using AFRA products, you agree to adhere to and be bound by these terms and conditions. If you do not agree with any part of these terms, refrain from using AFRA products.

2. Product Intended Use:

• AFRA products are intended for personal external use only and should never be used internally or by mouth, inserted into the ear or eyes. Any unauthorized commercial resale, reproduction, or distribution of AFRA products is strictly prohibited.

3. User Age and Responsibility:

• AFRA products are intended for use by individuals who are 18 years of age or older. The natural product can be applied to the skin of all individuals, however,  users below the specified age must obtain parental or legal guardian consent. Users are solely responsible for the consequences of product use.

4. Product Information Accuracy:

• AFRA makes reasonable efforts to ensure the accuracy of product information, including ingredients and usage instructions. However, AFRA does not warrant the completeness, accuracy, or reliability of such information.

5. Allergies and Sensitivities:

• Users with known allergies or sensitivities are advised to review product ingredients before use. AFRA shall not be held liable for any adverse reactions resulting from the use of our products.

6. Compliance with Laws:

• Users are responsible for complying with all applicable laws and regulations related to the purchase, use, and disposal of AFRA products.

7. Intellectual Property:

• All intellectual property rights related to AFRA products, including trademarks, copyrights, and proprietary information, are owned by AFRA. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limited Liability:

• AFRA's liability for any claims arising from the use of our products is limited to the purchase price of the product. AFRA shall not be liable for any indirect, incidental, consequential, or punitive damages.

9. Termination of Use:

• AFRA reserves the right to terminate or suspend a user's access to our products if there is a violation of these terms and conditions.

10. Governing Law: - These terms and conditions are governed by the laws of Canada and the USA, and any disputes shall be resolved in the courts of Brampton, ON canada.

11. Changes to Terms: - AFRA reserves the right to modify or update these terms and conditions at any time. Users are responsible for reviewing the terms regularly. Continued use of AFRA products after changes constitutes acceptance of the updated terms.

By using AFRA products, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.